Client Overview
Our client provides an intuitive landing page and form builder application, enabling businesses of all sizes to create custom, high-converting landing pages, and interactive forms quickly and effortlessly. The platform emphasizes user-friendly design, responsiveness, and seamless integration with various marketing and CRM tools.
Challenges
The client encountered significant customer dissatisfaction due to recurring production issues:
- Frequent Production Bugs: Clients reported various issues affecting functionality, user experience, and data integrity.
- Difficult Bug Reproduction: Many reported issues lacked clear reproduction steps, making troubleshooting difficult.
- Negative Customer Feedback: The recurrence of unresolved bugs impacted client trust and overall satisfaction with the product.
Solution
To address these challenges effectively, our team conducted an extensive manual testing campaign:
- Thorough Manual Testing Sessions:
- Performed detailed manual exploratory and regression tests, thoroughly evaluating the platform’s critical user journeys and functionalities.
- Documented comprehensive test scenarios, clearly identifying and isolating defects for precise reproduction.
- Production Bug Investigation:
- Analyzed and systematically reproduced reported production issues, providing clear reproduction steps and detailed reports for each identified defect.
- Collaborated closely with developers to expedite issue resolution.
- Prioritized Bug Reports:
- Delivered structured, prioritized bug reports clearly highlighting critical, high-priority issues to enable efficient fixes.
Results
Through meticulous manual testing and focused investigation of production issues, the client achieved substantial improvements:
- Reduced Production Issues: Decreased the number of client-reported bugs, significantly improving platform reliability and customer satisfaction.
- Improved Bug Resolution Efficiency: Provided precise, actionable reproduction steps, enabling developers to fix most of the reported bugs
- Increased Trust and Reliability: Strengthened customer trust and confidence in the application’s overall quality and stability.
Our targeted manual testing approach delivered immediate enhancements to platform reliability, positively impacting both customer experience and business outcomes.