Client Overview
A private medical practice located in North America, offering specialized healthcare services to local patients. Their services include general medical consultations, specialty treatments, and a comprehensive online appointment scheduling system. To improve patient experience and streamline operational efficiency, the client needed a reliable, user-friendly, and accessible website.
Challenges
The client faced several key challenges related to launching their website effectively:
Unclear User Experience: They were afraid of issues with the website’s usability and interface that could lead to confusion among prospective patients.
Accessibility Compliance: Ensuring the website met accessibility standards was critical to serving a diverse patient base, including elderly and differently-abled individuals.
Appointment System Reliability: Concerns regarding the reliability and ease of use of their online appointment scheduling system needed immediate attention.
Solution
To effectively address these challenges, our team provided comprehensive manual testing services focusing on UI/UX, accessibility, and functionality:
UI/UX Testing:
Conducted detailed exploratory testing and provided actionable feedback to refine user interface elements, improving overall usability and navigation clarity.
Identified key friction points within the user journey and suggested user-friendly design improvements.
Accessibility Testing:
Performed manual accessibility audits aligned with international standards (e.g., WCAG 2.1), ensuring the website was accessible to all users.
Delivered detailed reports outlining areas for improvement, including practical recommendations for enhancements.
Appointment Scheduling System Testing:
Conducted rigorous testing of the online appointment scheduling system, validating functionality, ease of use, responsiveness, and reliability.
Provided detailed scenarios to replicate and resolve critical issues before launch.
Results
Through focused manual testing efforts, the client achieved significant improvements in their website’s readiness and patient experience:
Enhanced User Experience: Implemented a clearer navigation and user-friendly interface design.
Accessibility Compliance: Successfully ensured website compliance with accessibility standards, broadening the patient reach and enhancing inclusivity.
Reliable Appointment System: There were no booking-related issues reported post-launch, significantly boosting patient trust and satisfaction.
With thorough manual testing and targeted improvements, the client’s online presence effectively supported their practice, improving patient interactions and operational efficiency.