Client Overview
Our client is an innovative educational technology startup based in Europe, offering a comprehensive online teaching platform aimed at educational institutions and individual educators. The platform enables interactive online classes, content sharing, student engagement tracking, and real-time assessments, enhancing the overall online teaching and learning experience.
Challenges
The client faced several QA-related challenges due to rapid feature development and the complexity of user interactions on their platform:
- Inconsistent User Experience: Frequent user interface (UI) and functional issues affected usability, frustrating educators and students.
- Rapid Feature Deployment: Quick feature rollouts without structured testing led to frequent functional regressions and user complaints.
- Limited Testing Resources: As a startup, the client lacked dedicated QA expertise, resulting in inadequate test coverage and persistent software quality concerns.
Solution
To address these challenges, our team provided targeted manual testing services designed to improve product quality quickly and effectively:
- Structured Manual Test Cycles:
- Implemented systematic manual testing procedures covering all critical functionalities and user flows to ensure comprehensive test coverage.
- User-Centric Testing Approach:
- Performed extensive exploratory testing focusing on user experience, identifying UI/UX improvements and usability issues that automated tests often overlook.
- Immediate Feedback and Bug Reporting:
- Established clear, structured reporting practices for documenting bugs and issues, facilitating rapid understanding and resolution by the development team.
- Collaborative Testing Sessions:
- Conducted regular collaboration sessions with developers and product managers, enabling proactive issue identification and quicker resolution before each release.
Results
Through dedicated manual testing, the client saw significant improvements in their software reliability and user satisfaction:
- Reduced User-Reported Issues: Achieved a 65% decrease in user-reported bugs and complaints, enhancing overall platform usability and user trust.
- Improved Release Quality: Increased stability of each deployment, resulting in fewer post-release hotfixes by approximately 50%.
- Streamlined Communication: Improved collaboration between QA and development teams significantly reduced the resolution time for critical issues by 40%.
By emphasizing targeted manual testing, our client successfully elevated their platform quality, improved user satisfaction, and established a solid foundation for future QA maturity.