Client Overview
Our client, operates a comprehensive webshop system based in Central Europe, serving various businesses across multiple languages. Their platform specializes in providing a seamless e-commerce experience through accurate multilingual support, critical for effective customer engagement and satisfaction across international markets.
Challenges
They encountered specific challenges related to multilingual consistency within their frontend components:
Inconsistent Translations: Frontend components frequently displayed different translations compared to those defined in the original source code, causing confusion and inconsistency in customer experiences.
Manual Verification Issues: Manually verifying translation consistency was inefficient, error-prone, and time-consuming.
Scalability Concerns: With multiple webshops and growing language sets, manual translation validation became increasingly unsustainable.
Solution
To address these challenges, our team leveraged our expertise in test automation to create a specialized translation validation tool:
Automated Translation Scraping: Developed a custom scraping tool capable of extracting displayed translations directly from the client’s test webshops.
Enabled automatic comparison of scraped translations against the original translations defined in source code repositories.
Continuous Validation: Integrated the translation validation tool into continuous integration pipelines, facilitating automated and regular validation of translations. Ensured immediate detection and notification of translation discrepancies, allowing quick resolution.
Comprehensive Reporting: Generated clear and actionable reports highlighting specific inconsistencies and mismatches, enabling swift corrections by developers.
Results
The implementation of the automated translation validation tool delivered substantial and measurable benefits:
Improved Translation Consistency: Achieved over 95% reduction in translation discrepancies across all webshop components.
Enhanced Efficiency: Reduced manual translation verification efforts by approximately 80%, significantly enhancing productivity.
Increased Scalability: Provided a scalable solution to efficiently manage multilingual consistency as the webshop expanded into new markets and languages.
Customer Satisfaction: Enhanced frontend consistency and reliability improved user experience, reflected in a 30% reduction in customer complaints related to language issues.
By utilizing our automation expertise to develop a custom translation validation tool, they significantly improved the quality, reliability, and scalability of their multilingual webshop offerings.